At The Grand Bhagwati (TGB), Ahmedabad, a premier 4-star hospitality destination, we value and respect your privacy. Whether you are booking rooms, banquets, or dining at our restaurants—or simply exploring our website at www.tgbhotels.com—we are committed to ensuring that any personal information you share with us is handled with the utmost care, transparency, and in accordance with applicable data protection laws.
This Privacy Policy outlines how we collect, use, share, and protect your information. It applies to The Grand Bhagwati and its affiliated entities, subsidiaries, and service providers.
1. Information We Collect
We may collect the following types of personal information:
a. Personal Identification Information
Your name, address, email address, phone number, and any other contact information provided during booking, check-in, dining reservations, or general inquiries.
b. Payment Information
Credit/debit card details or payment data to process transactions securely for room bookings, banquet events, or restaurant services.
c. Reservation Details
Information such as check-in/check-out dates, room or banquet preferences, dining reservations, and special requests.
d. Guest Stay & Service Information
Additional information gathered during your stay, such as service requests, feedback, billing for incidental charges, and customer service interactions.
e. Technical & Usage Data
Data automatically collected when you use our website or app, including IP address, device information, browser type, and browsing behavior through cookies and similar technologies.
2. How We Use Your Information
Your information is used for the following purposes:
- Reservation & Service Fulfillment: To manage bookings, process payments, confirm reservations, and address any special requests.
- Personalized Guest Experience: To understand guest preferences and provide a tailored experience during future visits.
- Customer Support & Communication: To respond to inquiries and send updates regarding bookings, promotions, or hotel-related announcements (you may opt-out of marketing communications).
- Legal Compliance: To fulfill regulatory obligations, tax requirements, and respond to lawful requests by public authorities.
- Website Optimization: To enhance user experience, manage preferences, and deliver relevant content or advertising through cookies.
3. Sharing Your Information
We do not sell or rent your personal data. Your information may be shared only in the following circumstances:
- Trusted Service Providers: With third-party vendors assisting in reservations, payments, IT support, marketing, or analytics—who are contractually obligated to protect your data.
- Legal Disclosures: When required by law, regulation, court order, or for protection against fraud, security threats, or legal claims.
- Business Transfers: In the event of a merger, acquisition, or business restructuring, your data may be transferred as part of that process.
4. Data Security & Retention
We employ industry-standard security measures to safeguard your personal data from unauthorized access, misuse, or disclosure. While we strive for complete security, no system is entirely immune to risks over the internet.
Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
5. Your Rights
Depending on your jurisdiction, you may have rights under applicable data protection laws, including:
- The right to access the personal data we hold about you
- The right to request corrections or deletion of your information
- The right to withdraw consent or object to certain data uses
- To exercise these rights, please contact us at liaisoning@tgbhotels.com or call +91 98250 82706.
6. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. These technologies help us:
- Remember user preferences
- Track website usage
- Provide personalized content and offers
You can manage your cookie settings via your browser. Please note, disabling cookies may affect certain site functionalities.
7. Policy Updates
This Privacy Policy may be revised from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with the revised Effective Date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:
The Grand Bhagwati (TGB), Ahmedabad